Customer Service Charter

CSC-web-image.png

Banana Shire Council Customer Service Charter
Our Service Promise to You

Our Mission
Our Council is committed to promoting and striving for continuous improvement in all that we do, for the benefit and growth of the whole of our Shire.

Our Values

  • Advocacy for our people
  • Effective and responsive leadership
  • Integrity and mutual respect
  • Honesty, equity and consistency in all aspects of Council’s operations
  • Quality service to our citizens
  • Work constructively together, in the spirit of teamwork
  • Sustainable growth and development


What You Can Expect

  • We listen with respect and care
  • We respond promptly and professionally
  • We answer calls promptly, and resolve most issues at first point of contact
  • We respect your rights and privacy
  • We aim to meet your access and language needs
  • Emails acknowledged within 1 business day
  • Letters acknowledged within 5 business days
  • Routine requests actioned within 15 business days
  • We will keep you updated until your enquiry is resolved
  • Complaints are managed under our Complaints Policy

Our Customer Service Pledge
We strive to meet these standards whenever you contact us.

Customer-Service-Charter-Infographic-Website.png

 

Contacting a Councillor

Cr Nev Ferrier (Mayor)
Represents Whole of Shire
Work: 07 4992 7303
P: 07 4937 1717
M: 0448 011 814
E: mayor@banana.qld.gov.au

Cr Adam Burling
Represents Division 1
P: 0407 153 452
E: adam.burling@banana.qld.gov.au

Cr Ashley Jensen
Represents Division 2
P: 0418 772 357
E: ashley.jensen@banana.qld.gov.au

Cr Phillip Casey
Represents Division 3
P: 0499 043 719
E: phillip.casey@banana.qld.gov.au

Cr Kerrith Bailey
Represents Division 4
P: 0461 286 506
E: kerrith.bailey@banana.qld.gov.au

Cr Brooke Leo
Represents Division 5
P: 0438 110 325
E: brooke.leo@banana.qld.gov.au

Cr Terri Boyce (Deputy Mayor)
Represents Division 6
P: 0427 283 202
E: terri.boyce@banana.qld.gov.au

Contacting Council Offices

Ph: 07 4992 9500
Email: enquiries@banana.qld.gov.au 
Post: PO Box 412, Biloela QLD 4715
Snap, Send, Solve: download the app

Biloela Administration Office
Shire Chambers
62 Valentine Plains Road, Biloela 
Monday - Friday 8:00am to 5:00pm 

Moura Administration Office
Moura Museum & Library 
34 Gillespie Street, Moura 
Monday - Friday 8:30am to 5:00pm 

Taroom Administration Office 
Yaldwyn Street, Taroom 
Monday - Friday 8:00am to 5:00pm  

Emergency After Hours Contact
Dangerous Dogs 0448 701 140
Water Sewerage 0417 641 994
Water & Sewerage (Taroom, Theodore, Cracow) 0409 376 344
Roads 0408 067 196
Stock 0427 148 783

Council Facilities Opening Hours visit the Council website for opening times www.banana.qld.gov.au

Click here to view the Customer Service Charter Brochure

Back to top