COVID-19 Individuals and Household Support

Help prevent the spread of COVID-19 and access important information regarding the support available to individuals and households.

This information is changing rapidly, for detailed and up to date information check the Australian Government Department of Health and Queensland Health websites.

This website lists basic information only, for further details including eligibility and conditions follow the links.

Financial Support	Australian Government The Australian Government is providing financial assistance to Australians to support them through the Coronavirus. This assistance includes income support payments, payments to support households and temporary early releases of superannuation. JobKeeper payment for households Income support for individuals Payments to support households Temporary early release of superannuation Temporarily reducing superannuation minimum drawdown rates Reducing social security deeming rates Australian Taxation Office (ATO) Information for indivduals affected by COVID-19, including home office expenses information
Utilities	Telecommunications & Internet Telecommunications providers have announced measures to support individuals such as additional data, unlimited calls for pensioners or temporarily waiving late payment fees. Check with your service provider for the relevant and detailed information. Telstra Optus Vodafone Eletricity $200 Electricity rebate for Queensland households Ergon Energy: check the various payment options if you are having trouble paying your bill by the due date
Rent	Tenants Queensland Fact sheets for tenants and free tenancy advice service
Banana Shire Council Rates	Waiver of interest on overdue rates until June 30 2020 (due date for latest rates notice is 16 April 2020)
Vinnies Emergency Response	Vinnies has always been here for Queenslanders, and always will be. If you are facing financial hardships due to COVID-19: reduced work hours, less shifts or business downturn, please know that you are not alone. Times are tough for everyone. Vinnies understands and can support you by assisting with rent, utility bill payments, food vouchers, transport assistance,clothing items, household items, medication, and referral or advocacy services. Help is just 1800 Vinnies away. Call 1800VINNIES (1800 846 643). You can also live chat on qld.vinnies.org.au or simply submit a help form online.
International Students	Queensland International student Crisis Assistance Package

Australian Government: Head to Health	Head to Health If you’re trying to improve your own mental health, or support somebody else with mental health issues, Head to Health provides links to trusted Australian online and phone supports, resources and treatment options.
Queensland Government: Your Mental Wellbeing	Your Mental Wellbeing Your mental wellbeing is the unique way that you handle your emotions, respond to stress and also your general outlook on life. Having a healthy sense of mental wellbeing has many benefits. It lifts your mood, promotes resilience in difficult situations and helps you get the most out of life. It doesn’t matter who you are, where you live or how you’re feeling – taking a few moments for yourself each day will help you be a happier and more resilient you.
Support Services & Helplines	Support Services and Helplines If you’re not feeling 100%, there are services and organisations who can help you. A comprehensive list of support services and helplines.
Domestic Violence Support	1800RESPECT National Sexual Assault, Domestic Family Violence Counselling Service 1800RESPECT will continue to operate as per usual during the COVID-19 health emergency. Open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

Queensland Government: Care Army	The Care Army is made up of everyday Queenslanders who want to help older people living in the community who may not have friends, family or neighbours who are able to support them. The Care Army is about bringing Queenslanders together to lend a hand to seniors and people most at-risk during this pandemic, while continuing to practice social distancing techniques. To register please visit the Care Army registration page or contact 1800 173 349.
Australian Government: Department of Social Services	Information and support for people with a disability and carers You might be feeling worried about the coronavirus (COVID-19). You might be wondering what you should be doing. Or you might have a question. Information and support is available. You are not alone.
Queensland Disability Network	Queensland Disability Network is an organisation by and for people with a disability.

Queensland Government:
Care Army

The Care Army is made up of everyday Queenslanders who want to help older people living in the community who may not have friends, family or neighbours who are able to support them.

The Care Army is about bringing Queenslanders together to lend a hand to seniors and people most at-risk during this pandemic, while continuing to practice social distancing techniques.

To register please visit the Care Army registration page or contact 1800 173 349.

Australian Government: Department of Social Services

Information and support for people with a disability and carers

You might be feeling worried about the coronavirus (COVID-19). You might be wondering what you should be doing. Or you might have a question. Information and support is available. You are not alone.

Queensland Disability Network

Queensland Disability Network is an organisation by and for people with a disability.

Queensland Government Department of Education	Updates on student free days, Term breaks and state school arrangements.
Independant Schools	Check with your relevant school for detailed information and arrangements.
Early Childhood Education & Care	Queensland Government Early Childhood Education and Care: Information on impacts to early childhood education facilities The Early Years Count: This Queensland Government website empowers parents of children aged 0-8 to make the most of everyday situations to support their child’s learning and development. A range of activities, videos and culturally-appropriate resources to support your child’s development. Australian Government Early Childhood Education and Care Relief Package

Migration Council Australia	Iphone and Android App: MyAus COVID-19 Migration Council Australia (MCA) has developed a Government sponsored multilingual resource for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support.
Translated COVID-19 Information & Resources	Australian Department of Health Queensland Health Settlement Council of Australia Red Cross NSW Health Victoria Health Ethnolink Polaron Translations for Aged Care & Health Refugee Health Network Queensland SBS News Translations

Your Mental Wellbeing

Taking some ‘me time’ is important. And it also helps strengthen your mental wellbeing.

Your mental wellbeing is the unique way that you handle your emotions, respond to stress and also your general outlook on life. Having a healthy sense of mental wellbeing has many benefits. It lifts your mood, promotes resilience in difficult situations and helps you get the most out of life. It doesn’t matter who you are, where you live or how you’re feeling – taking a few moments for yourself each day will help you be a happier and more resilient you.

Your Mental Wellbeing

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COVID-19 Individuals and Household Support

Quicklinks

Australian Government Department of Health

Queensland Health

COVID-19 Updates for Queenslanders

Coronavirus Australia App

Your Mental Wellbeing