Water Services

About our water

Banana Shire Council operates a total of eleven (11) water supply schemes. These include Banana, Baralaba, Biloela, Callide Dam, Cracow (trickle feed system), Goovigen, Moura, Taroom, Thangool, Theodore and Wowan. Restricted Raw Water schemes are provided at Taroom and Baralaba. Goovigen and Wowan rely on groundwater that is untreated other than by chlorination.

Council has determined and set appropriate level of Customer Service Standards for a range of performance indicators based on historical records for its water supply and sewerage services.

Water quality

We are committed to ensuring that everyone in the region has access to high quality drinking water. Banana Shire Council’s town water supplies are subject to strict water quality testing that includes analysis at Qld Health laboratories. Our water is tested regularly to ensure it complies with the Australian Drinking Water Guidelines.

For further information in regards to discolored water please refer to the discolored water factsheet.

Download an application form

Water Restrictions

Residents & property owners of Banana Shire are advised that as of 1st December 2014 the below restriction levels apply to water used from the town supplies.

For tips on how to save water at home, please refer to saving water at home factsheet.

Town	Restriction Level	Restrictions
Biloela, Moura, Baralaba, Taroom, Banana and Theodore	Level 1	Sprinklers (including micro—sprinklers) permitted, but not between October to March 9am and 3pm April to September 10am to 2pm Hand Held hose & Drip Irrigation (& Approved Sub—surface Irrigation utilized for sporting fields and ovals) Anytime Buckets or watering cans (<20 litre) filled directly from taps Anytime
Goovigen and Wowan	Level 2	Sprinklers (including micro—sprinklers) permitted, but not between October to March 6am to 8am and 5pm to 7pm April to September 7am to 9am and 4pm to 6pm Hand Held Hose & Drip Irrigation (& Approved Sub—surface Irrigation utilized for sporting fields and ovals) Anytime Buckets or watering cans (<20 litre) filled directly from taps Anytime

For further information regarding restrictions please refer to Water Restrictions as of December 2014

Water Meters

Banana Shire Councils water meters are read twice a year by our water meter readers and may also be checked at random. Further details regarding the charges are provided on the rate notice. Raw water schemes billed as per budget resolution.

How to read your water meter

The following diagram helps you read your water meter and keep track of how much water your household is using. Most meters are metric and read in kilolitres as follows:

This reads 13.782 Kilolotres which is equivalent to 13,782 litres

Water leaks – Who is responsible?

It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge

Leaks and Consumption test

If you believe that the reading on your Water Notice is excessive, you should conduct a leak and consumption test at home to determine if you have an internal leak that may be the cause of the high usage.

How to conduct a leak test

Turn off all taps on the property
Take a reading of the water meter (all digits)
Do not use any water for a period of an hour
Take another reading of the water meter after the hour

If the meter reading has changed and shows consumption then this would indicate there is a leak within the internal system. An internal leak is the responsibility of the property owner as it occurs within their property boundaries. A licensed plumber should be contacted to fix an internal leak.

Refer to detecting water leak fact sheet for further information

Potable Water Standpipe

Banana Shire Council has six fixed standpipes available for sale of bulk potable water to the public. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Fixed potable water standpipes are located at the following sites:

Town	Location
Biloela	Potable water standpipe located at 93 Quarrie Road Biloela QLD
Moura	Potable water standpipe located on Dawson Highway Moura QLD (Tower Just before Railway line crossing)
Baralaba	Potable water standpipe located at corner Stopford Street and Bedford Street Baralaba QLD
Banana	Potable water standpipe located at Corner Herbert Street and Moriarty Street Banana QLD
Theodore	Potable water standpipe located at Schultz Road Theodore QLD
Taroom	Potable water standpipe located at 6 Cranmer Street Taroom QLD

Recycled Water Standpipes

Banana Shire Council has three recycled water standpipes available for sale. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Recycled Water standpipes are located at the following sites:

Town	Location
Biloela	Recycled water standpipe located at 93 Quarrie Road Biloela QLD
Moura	Recycled water standpipe located at Corner Davey Street and Dawson Highway Moura QLD
Theodore	Recycled water standpipe located at Malakoff Road Theodore QLD

Download an Application Form

For further information please contact Water Services on (07) 4992 9500.

Department of Energy and Water Supply - KPI Reports

Banana Shire Council is required by the Department of Energy and Water Supply to submit annual data for water and sewerage key performance indicators for each financial year.　

The KPI data includes:

Number and capacity of treatment plants
Number of connected properties, storage capacity and network size
Volumes of water and sewerage treated
Costs and revenues of the water utility
Customer service records
Billing information to compare across service providers

An information sheet “Fact or Furphey KPI” is available from the Queensland Water Directorate.

Drinking Water Quality Management Plan (DWQMP)

These reports document the performance of the water quality and the implementation of actions detailed in the Drinking Water Quality Management Plan required under the Water Supply (Safety and Reliability) Act 2008.

It assists the regulator to determine compliance with the current approved DWQMP and provides a public report on the council’s management of drinking water.

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