Water Services

Water Meters

Banana Shire Councils water meters are read twice a year by our water meter readers and may also be checked at random. Further details regarding the charges are provided on the rate notice. Raw water schemes billed as per budget resolution.

How to read your water meter

The following diagram helps you read your water meter and keep track of how much water your household is using. Most meters are metric and read in kilolitres as follows:

This reads 13.782 Kilolotres which is equivalent to 13,782 litres

Water leaks – Who is responsible?

It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge

Leaks and Consumption test

If you believe that the reading on your Water Notice is excessive, you should conduct a leak and consumption test at home to determine if you have an internal leak that may be the cause of the high usage.

How to conduct a leak test

• Turn off all taps on the property
• Take a reading of the water meter (all digits)
• Do not use any water for a period of an hour
• Take another reading of the water meter after the hour

If the meter reading has changed and shows consumption then this would indicate there is a leak within the internal system. An internal leak is the responsibility of the property owner as it occurs within their property boundaries. A licensed plumber should be contacted to fix an internal leak.

Refer to detecting water leak fact sheet for further information

Potable Water Standpipe

Banana Shire Council has six fixed standpipes available for sale of bulk potable water to the public. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Fixed potable water standpipes are located at the following sites:

Recycled Water Standpipes

Banana Shire Council has three recycled water standpipes available for sale. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Recycled Water standpipes are located at the following sites:

Download an Application Form

For further information please contact Water Services on (07) 4992 9500.

Department of Energy and Water Supply - KPI Reports

Banana Shire Council is required by the Department of Energy and Water Supply to submit annual data for water and sewerage key performance indicators for each financial year.　

• 2018-19 KPI Report 
• 2017-18 KPI Report
• 2016-17 KPI Report
• 2015-16 KPI Report
• 2014-15 KPI Report

The KPI data includes:

• Number and capacity of treatment plants
• Number of connected properties, storage capacity and network size
• Volumes of water and sewerage treated
• Costs and revenues of the water utility
• Customer service records
• Billing information to compare across service providers

An information sheet “Fact or Furphey KPI” is available from the Queensland Water Directorate.

Drinking Water Quality Management Plan (DWQMP)

These reports document the performance of the water quality and the implementation of actions detailed in the Drinking Water Quality Management Plan required under the Water Supply (Safety and Reliability) Act 2008.

It assists the regulator to determine compliance with the current approved DWQMP and provides a public report on the council’s management of drinking water.

• DWQMP Annual Report 2018/19
• DWQMP Annual Report 2017/18
• DWQMP Annual Report 2016/17
• DWQMP Annual Report 2015/16

MiWater

Banana Shire Council have initiated a free service that assists ratepayers to manage their water consumption. Once you sign up you will receive access to your home's individual water consumption information via the MiWater website.