Water Services

About our water

Banana Shire Council operates a total of eleven (11) water supply schemes. These include Banana, Baralaba, Biloela, Callide Dam, Cracow (trickle feed system), Goovigen, Moura, Taroom, Thangool, Theodore and Wowan. Restricted Raw Water schemes are provided at Taroom and Baralaba. Goovigen and Wowan rely on groundwater that is untreated other than by chlorination.

Council has determined and set appropriate level of Customer Service Standards  for a range of performance indicators based on historical records for its water supply and sewerage services.

Water quality

We are committed to ensuring that everyone in the water supply scheme has access to high quality drinking water. Banana Shire Council’s town water supplies are subject to strict water quality testing that includes analysis at Qld Health laboratories. Our water is tested regularly to ensure it complies with the Australian Drinking Water Guidelines.

For further information in regards to discolored water please refer to the discolored water factsheet.

 
Download an application form 

Water Restrictions

Residents & property owners of Banana Shire are advised that the below current water restrictions levels apply to water used from the town supplies.

For tips on how to save water at home, please refer to saving water at home factsheet

Town

Restriction Level

Restrictions

Biloela, Moura, Baralaba, Taroom, Banana and Theodore

Level 1

  • Sprinklers (including micro—sprinklers) permitted, but not between
    • 1 October to 31 March 9am and 3pm
    • 1 April to 30 September 10am to 2pm
  • Hand Held hose & Drip Irrigation (& Approved Sub—surface Irrigation utilized for sporting fields and ovals)
    • Anytime
  • Buckets or watering cans (<20 litre) filled directly from taps
    • Anytime

Goovigen and Wowan

Level 2

  • Sprinklers (including micro—sprinklers) permitted, but not between
    • 1 October to 31 March 6am to 8am and 5pm to 7pm
    • 1 April to 30 September 7am to 9am and 4pm to 6pm
  • Hand Held Hose & Drip Irrigation (& Approved Sub—surface Irrigation utilized for sporting fields and ovals)
    • Anytime
  • Buckets or watering cans (<20 litre) filled directly from taps
    • Anytime

For further information regarding restrictions please refer to the current Water Restrictions

Water Meters

Banana Shire Councils water meters are read twice a year by our water meter readers and may also be checked at random. Further details regarding the charges are provided on the rate notice. Raw water schemes billed as per budget resolution.

How to read your water meter

The following diagram helps you read your water meter and keep track of how much water your household is using. Most meters are metric and read in kilolitres as follows:

Water Meters

This reads 13.782 Kilolotres which is equivalent to 13,782 litres

Water leaks – Who is responsible?

It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge

Leaks and Consumption test

If you believe that the reading on your Water Notice is excessive, you should conduct a leak and consumption test at home to determine if you have an internal leak that may be the cause of the high usage.

How to conduct a leak test

  • Turn off all taps on the property
  • Take a reading of the water meter (all digits)
  • Do not use any water for a period of an hour
  • Take another reading of the water meter after the hour

If the meter reading has changed and shows consumption then this would indicate there is a leak within the internal system. An internal leak is the responsibility of the property owner as it occurs within their property boundaries. A licensed plumber should be contacted to fix an internal leak.

Refer to detecting water leak fact sheet for further information

Potable Water Standpipe

Banana Shire Council has six fixed standpipes available for sale of bulk potable water to the public. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Fixed potable water standpipes are located at the following sites:

Town

   Location

Biloela

Potable water standpipe located at 93 Quarrie Road Biloela QLD

Moura

Potable water standpipe located on Dawson Highway Moura QLD (Tower Just before Railway line crossing)

Baralaba

Potable water standpipe located at corner Stopford Street and Bedford Street Baralaba QLD

Banana

Potable water standpipe located at Corner Herbert Street and Moriarty Street Banana QLD

Theodore

Potable water standpipe located at Schultz Road Theodore QLD

Taroom

Potable water standpipe located at 6 Cranmer Street Taroom QLD

 

Recycled Water Standpipes

Banana Shire Council has three recycled water standpipes available for sale. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Recycled Water standpipes are located at the following sites:

Town

   Location

Biloela

Recycled water standpipe located at 93 Quarrie Road Biloela QLD

Moura

Recycled water standpipe located at Corner Davey Street and Dawson Highway Moura QLD

Theodore

Recycled water standpipe located at Malakoff Road Theodore QLD

 

Download an Application Form

For further information please contact Water Services on (07) 4992 9500.

Department of Energy and Water Supply - KPI Reports

Banana Shire Council is required by the Department of Energy and Water Supply to submit annual data for water and sewerage key performance indicators for each financial year. 

The KPI data includes:

  • Number and capacity of treatment plants
  • Number of connected properties, storage capacity and network size
  • Volumes of water and sewerage treated
  • Costs and revenues of the water utility
  • Customer service records
  • Billing information to compare across service providers

An information sheet “Fact or Furphey KPI” is available from the Queensland Water Directorate.

 

Drinking Water Quality Management Plan (DWQMP)

These reports document the performance of the water quality and the implementation of actions detailed in the Drinking Water Quality Management Plan required under the Water Supply (Safety and Reliability) Act 2008.

It assists the regulator to determine compliance with the current approved DWQMP and provides a public report on the council’s management of drinking water.

MiWater

Banana Shire Council have initiated a free service that assists ratepayers to manage their water consumption. Once you sign up you will receive access to your home's individual water consumption information via the MiWater website.MiWater