Water Services
About our water
Banana Shire Council operates a total of eleven (11) water supply schemes. These include Banana, Baralaba, Biloela, Callide Dam, Cracow (trickle feed system), Goovigen, Moura, Taroom, Thangool, Theodore and Wowan. Restricted Raw Water schemes are provided at Taroom and Baralaba. Goovigen and Wowan rely on groundwater that is untreated other than by chlorination.
Council has determined and set appropriate level of Customer Service Standards for a range of performance indicators based on historical records for its water supply and sewerage services.
Water quality
We are committed to ensuring that everyone in the water supply scheme has access to high quality drinking water. Banana Shire Council’s town water supplies are subject to strict water quality testing that includes analysis at Qld Health laboratories. Our water is tested regularly to ensure it complies with the Australian Drinking Water Guidelines.
For further information in regards to discolored water please refer to the discolored water factsheet.
Download an application form
Water Restrictions
Residents & property owners of Banana Shire are advised that the below current water restrictions levels apply to water used from the town supplies.
For tips on how to save water at home, please refer to saving water at home factsheet.
Town |
Restriction Level |
Restrictions |
---|---|---|
Biloela, Moura, Baralaba, Taroom, Banana and Theodore |
Level 1 |
|
Goovigen and Wowan |
Level 2 |
|
For further information regarding restrictions please refer to the current Water Restrictions
Water Meters
Banana Shire Councils water meters are read twice a year by our water meter readers and may also be checked at random. Further details regarding the charges are provided on the rate notice. Raw water schemes billed as per budget resolution.
How to read your water meter
The following diagram helps you read your water meter and keep track of how much water your household is using. Most meters are metric and read in kilolitres as follows:
This reads 13.782 Kilolotres which is equivalent to 13,782 litres
Water leaks – Who is responsible?
It is inevitable that water pipes and fittings will leak. As the property owner, you are responsible for any leaks occurring on the property side of the water meter. Council is responsible for any water leaks at the water meter and on the road side of the water meter. Water leaks on the road side of the water meter will not result in a consumption charge for you as the water has not yet passed through the water meter. Council will repair all leaks on the road side of the water meter at no charge
Leaks and Consumption test
If you believe that the reading on your Water Notice is excessive, you should conduct a leak and consumption test at home to determine if you have an internal leak that may be the cause of the high usage.
How to conduct a leak test
- Turn off all taps on the property
- Take a reading of the water meter (all digits)
- Do not use any water for a period of an hour
- Take another reading of the water meter after the hour
If the meter reading has changed and shows consumption then this would indicate there is a leak within the internal system. An internal leak is the responsibility of the property owner as it occurs within their property boundaries. A licensed plumber should be contacted to fix an internal leak.
Refer to detecting water leak fact sheet for further information
Potable Water Standpipe
Banana Shire Council has six fixed standpipes available for sale of bulk potable water to the public. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Fixed potable water standpipes are located at the following sites:
Town |
Location |
---|---|
Biloela |
Potable water standpipe located at 93 Quarrie Road Biloela QLD |
Moura |
Potable water standpipe located on Dawson Highway Moura QLD (Tower Just before Railway line crossing) |
Baralaba |
Potable water standpipe located at corner Stopford Street and Bedford Street Baralaba QLD |
Banana |
Potable water standpipe located at Corner Herbert Street and Moriarty Street Banana QLD |
Theodore |
Potable water standpipe located at Schultz Road Theodore QLD |
Taroom |
Potable water standpipe located at 6 Cranmer Street Taroom QLD |
Recycled Water Standpipes
Banana Shire Council has three recycled water standpipes available for sale. Our standpipes are all electronic key operated to allow key holders access 24 hours a day 7 days a week. Recycled Water standpipes are located at the following sites:
Town |
Location |
---|---|
Biloela |
Recycled water standpipe located at 93 Quarrie Road Biloela QLD |
Moura |
Recycled water standpipe located at Corner Davey Street and Dawson Highway Moura QLD |
Theodore |
Recycled water standpipe located at Malakoff Road Theodore QLD |
For further information please contact Water Services on (07) 4992 9500.
Department of Energy and Water Supply - KPI Reports
Banana Shire Council is required by the Department of Energy and Water Supply to submit annual data for water and sewerage key performance indicators for each financial year.
The KPI data includes:
- Number and capacity of treatment plants
- Number of connected properties, storage capacity and network size
- Volumes of water and sewerage treated
- Costs and revenues of the water utility
- Customer service records
- Billing information to compare across service providers
An information sheet “Fact or Furphey KPI” is available from the Queensland Water Directorate.
Drinking Water Quality Management Plan (DWQMP)
These reports document the performance of the water quality and the implementation of actions detailed in the Drinking Water Quality Management Plan required under the Water Supply (Safety and Reliability) Act 2008.
It assists the regulator to determine compliance with the current approved DWQMP and provides a public report on the council’s management of drinking water.
MiWater
Banana Shire Council have initiated a free service that assists ratepayers to manage their water consumption. Once you sign up you will receive access to your home's individual water consumption information via the MiWater website.